|
Why has Mesa Airlines entered in to a joint-venture with Mokulele Airlines?
How will the new joint-venture work?
Will both the go! and Mokulele Reservations and Customer Care centers continue to operate?
Will the go! and Mokulele websites and reservations numbers continue to operate?
Which aircraft will be flown by the new joint-venture between Mesa Airlines (dba go!) and Mokulele Airlines?
Where do customers go to book Mokulele Express flights to/from Moloka’i?
Where will customers who book flights on go! or Mokulele Airlines check-in once the joint-venture is in effect beginning October 15, 2009?
The new venture will operate single class aircraft. What about the passengers who purchased a first class ticket before October 13, 2009?
Will the Ali’i Lounge continue to operate at Honolulu’s Inter-Island Terminal?
What will happen to passengers that have purchased Ali’i Club memberships or Ali’i Rewards memberships?
Are the Likiki Lele Coupon Books still valid for travel on flights operated by the new joint-venture?
How early do I need to arrive at the airport prior to the scheduled departure time?
How far is the Commuter Terminal from the Interisland Terminal?
Do I need to confirm my reservation?
What if I need to change my reservation?
Does go! Mokulele offer seat assignments?
Are the go! Mokulele flight departure times the same?
Do I have to pay for bags?
What are the carry-on bag requirements for flights operated by Mesa Airlines?
What if I have a surfboard?
What if I have a connection to another airline?
What happens to my Alaska Airlines Miles?
Will I earn Alaska Airlines Miles on go!?
Will I earn go!Miles for a ticket originally purchased on Mokulele?
Can I get a refund for my Mokulele ticket?
Why has Mesa Airlines entered in to a joint-venture with Mokulele Airlines?
During these difficult economic times both carriers are looking to consolidate their Hawaii
operations by joining forces through a partnership that better matches capacity with demand.
By doing so, we can improve efficiencies in order to ensure the future of low cost travel for
the businesses and people of Hawaii.
How will the new joint-venture work?
The best way to understand how the joint-venture will work is to view go! and Mokulele as
‘marketing brands’ which will both market and sell seats as they do today on inter-island
jet flights to be operated by Mesa Airlines. Mokulele will continue to market Mokulele
Express services operated by the Cessna Caravan turbo-prop aircraft.
Will both the go! and Mokulele Reservations and Customer Care centers continue to operate?
go! and Mokulele will continue to market, sell and support their brands. Reservations and customer care
will continue to be an integral part of that marketing and support. No significant changes are
anticipated at this time.
Will the go! and Mokulele websites and reservations numbers continue to operate?
Yes, nothing much will change, customers will be able to book their flights at www.iflygo.com and
1 888 iflygo2 (1 888 435 9462) or www.mokuleleairlines.com and by calling 1 866 260 7070.
Which aircraft will be flown by the new joint-venture between Mesa Airlines (dba go!) and Mokulele Airlines?
Customers booking flights either with go! or with Mokulele will be flown on CRJ-200 Regional Jet aircraft operated
by Mesa Airlines. Mokulele Express flights between city pairs: Honolulu- Moloka’i; Kahului-Moloka’i and Kona-Kahului
will continue to be flown on the Cessna Grand Caravan aircraft operated by Mokulele Airlines.
Where do customers go to book Mokulele Express flights to/from Moloka’i?
These flights are operated by Mokulele Airlines Cessna Grand Caravan turbo-prop aircraft and may
continue to be booked at www.mokuleleairlines.com. Note: Mokulele Express flights depart from
different locations to those of the go! Mokulele jet operations in Kona, the Big Island; Kahului,
Maui and Honolulu. For exact locations of all check-in counters, visit www.mokuleleairlines.com or
www.iflygo.com.
Where will customers who book flights on go! or Mokulele Airlines check-in once the joint-venture is in effect beginning October 15, 2009?
All go! and Mokulele jet services customers throughout Hawaii will check-in for their flights at the
newly branded go! Mokulele ticket counters, previously the go! check-in counters. In Honolulu, this
means all flights will depart from the convenient Commuter Terminal. For Mokulele Express flights
which are operated by Cessna Caravan turb-prop aircraft, check-in locations remain unchanged at the
respective commuter terminals in Kona, Kahului and Honolulu remain unchanged. For details of exact
locations visit www.mokuleleairlines.com or www.iflygo.com.
The new venture will operate single class aircraft. What about the passengers who purchased a first class ticket before October 13, 2009?
Passengers holding first class tickets purchased prior to October 12, 2009 will be offered a one segment credit,
valid for 6 months. If a passenger has questions regarding booking this segment, they should contact go! customer
care by calling 1 888 iflygo2. (1 888 435 9462)
Will the Ali’i Lounge continue to operate at Honolulu’s Inter-Island Terminal?
The Ali’i Lounge will cease to operate after October 14, 2009.
What will happen to passengers that have purchased Ali’i Club memberships or Ali’i Rewards memberships?
A passenger who purchased either membership will have the remaining months of the membership valued out to a dollar
amount and issued as a credit. This credit will then be applied towards future travel segments on flights operated
by the new joint-venture. The credit, will be rounded up to the next whole segment. These segments are valid for
travel within 6 months of the announcement.
Are the Likiki Lele Coupon Books still valid for travel on flights operated by the new joint-venture?
Yes. Likiki Lele coupons are still valid for travel on flights operated by the new joint-venture. Coupons can be
redeemed by contacting Mokulele or go! reservations, or at the ticket counter.
How early do I need to arrive at the airport prior to the scheduled departure time?
Customers checking baggage are required to do so at least 75 minutes prior to departure. If you printed
your boarding pass online at www.iflygo.com and are not checking bags, you may go directly to the
departure gate. Please ensure that you arrive at the gate at least 30 minutes prior to departure. If
you did not print your boarding pass online and are not checking bags, please check in at the go!
Mokulele ticket counters or at a go! Mokulele self service kiosk at least 60 minutes prior to departure.
How far is the Commuter Terminal from the Interisland Terminal?
The Honolulu Airport Commuter terminal is located next door to the Interisland Terminal, on the north (mauka)
side. The Commuter Terminal is between the Interisland Terminal and Nimitz Highway, just across from the
post office.
Do I need to confirm my reservation?
Passengers on Mokulele Airlines will be notified of the go! Mokulele flight on which they have been re-booked.
If you have not been contacted by the day prior to your flight, we recommend you confirm your seat by calling
1 888 435 9462.
What if I need to change my reservation?
If you need to change your reservation, please call 1 888 435 9462. We will assist you in changing your
reservation. A change fee of $20 and any applicable difference in airfare will apply.
Does go! Mokulele offer seat assignments?
No, go! Mokulele does not offer seat assignments.
Are the go! Mokulele flight departure times the same?
We have worked to book Mokulele passengers on go! Mokulele flights as close to their original flight time as
possible, however there may be some small differences. A go! Mokulele representative will contact you and
provide your new itinerary. Mokulele Express flight schedules remain unchanged.
Do I have to pay for bags?
Passengers traveling on go! Mokulele may check their first bag for $10 and a second bag for $17. For
Mokulele Airlines flights booked prior to September 1, 2009, no first bag fee will apply.
What are the carry-on bag requirements for flights operated by Mesa Airlines?
Passengers may carry on one bag and one personal item. The bag must not exceed 19” x 15” x 11”.
What if I have a surfboard?
go! Mokulele accepts surfboards up to 6’ on all CRJ-200 regional jets and Cessna Grand Caravan
turbo-prop aircraft. An excess bag charge of $25 will apply. go! Mokulele may accept surfboards over
6’, however go! Mokulele does not accept liability for the condition of the board. We recommend you
transport boards over 6’ on a cargo carrier.
What if I have a connection to another airline?
Passengers with connections to other airlines must ensure they have adequate time between their interisland
and international or mainland connections. We recommend a minimum of 1.5 hours, but in some cases (connections
in Honolulu, traveling with checked bags, etc.) we strongly recommend a connection of 2 or 3 hours.
What happens to my Alaska Airlines Miles?
Mokulele Airlines passengers will receive their Alaska Airlines Miles for each Mokulele flight booked prior to
October 13, 2009. go! Mokulele Caravan passengers will continue to earn Alaska miles for each Caravan flight
purchased.
Will I earn Alaska Airlines Miles on go!?
Currently the Alaska Airlines mileage program is only valid for Mokulele Airlines flights. We hope to
add go! flights to the program soon.
Will I earn go!Miles for a ticket originally purchased on Mokulele?
Passengers who purchased their ticket on go! Mokulele on or after October 14, 2009 are eligible to earn go!Miles.
To sign up for a go!Miles account visit www.iflygo.com.
Can I get a refund for my Mokulele ticket?
Passengers who purchased a fully-refundable fare may request a refund from Customer Service.
| 
