May I book a reservation with children on www.mokuleleairlines.com?
Passengers under 12 years of age AND UNDER, are deemed “accompanied” and will be accepted for transportation when traveling on the same flight and in the same compartment with an Adult Passenger. Proof of age of the Passengers may be required by MW. Infants, Children and Minors will be considered accompanied when they are traveling with their Legal Guardian or one of their parents irrespective of the age of the parent or Legal Guardian.
May I bring my child’s car seat on board?
Children unable to sit upright with the seat belt fastened must be carried in an approved infant/child seat, if not being held by an Adult Passenger as a lap child. Infant/child seats:
(A) Must be FAA approved and be clearly marked with the original National Highway Traffic Safety Administration (NHTSA) label.
(B) Must be used in unoccupied aircraft seats and cannot be held in an adult’s lap.
(C) Must remain properly secured to an aircraft seat at all times unless stored as a carry-on.
(D) When an additional seat is reserved for the infant carrying seat for the infant, a ticket must be purchased at the lowest fare available.
Note: Bassinets, infant seats and strollers may be accepted as checked baggage at no extra charge. These items are not considered part of the customer’s free baggage allowance.
Is a birth certificate required for age verification?
One child over 7 days and under 24 months of age not occupying a seat may be carried for free by a customer paying the applicable adult fare. A birth certificate is required to validate the age of all infants under 24 months. Infants 3 to 7 days old requires a physician’s note stating that they are healthy for air travel.
Mokulele Airlines does not offer children’s fares. Accompanied children ages 2 to 12 will be charged the applicable adult fare for the flight.
Do you charge a service fee for children flying alone?
Yes, the fee is $25 for travel wholly on Mokulele Airlines. Children/Minors five to 12 years of age are deemed “unaccompanied” when traveling alone or not accompanied on the same flight and in the same compartment by a companion Passenger at least 15 years of age or with their Legal Guardian or parent(s). The most restrictive Unaccompanied Minor acceptance policy or embargoes may apply for interline and Code-share partner travel. Children under five years of age must be “accompanied” and will not be accepted as “unaccompanied” under any conditions.
Can I book a reservation for my child who is traveling alone?
Reservations of children aged five (5) through twelve (12) traveling alone must be booked through the Reservations Center; online reservations for these passengers will not be accepted. The $15 Call Center fee will not apply to unaccompanied minor reservations booked through the Reservations Center.
When can I check-in for my flight?
1. For Passengers who do not need to check baggage, Passenger must complete the purchase of the ticket(s), check-in and obtain a boarding pass at least 30 minutes prior to scheduled departure.
2. For Passengers who need to check baggage, Passenger must complete the purchase of the ticket(s), check-in, obtain a boarding pass, and complete baggage check-in at least 60 minutes prior to scheduled departure.
3. All guests must be at the boarding gates no later than 20 minutes prior to departure. Guests must be boarded or on board the aircraft 10 minutes prior to the departure as reservations will be subject to our no show / cancellation policy.
4. Mokulele recommends that all customers check-in at least 60 minutes prior to scheduled departure time.
What happens if I cannot make my flight?
Failure to check in before the required time will result in loss of confirmed seats and may require the purchase of an entirely new ticket.
Where can I find information on Mokulele Airlines’s location at my departing airport?
Click here to go to Airport Information
How many bags am I allowed to check?
MW will accept one piece of Carry-on Baggage at no cost, which, for purposes of this Rule, is referred to as the Carry-on Baggage Allowance. The charge for the 1st checked bag is $20, 2nd checked bag is $25, and three or more checked bags are $35 each.
What are the weight and size restrictions for baggage?
Carry-on Baggage is subject to Maximum Outside Linear Dimensions of 45 inches (add the length, width and height together) 22″ tall x 14″ wide and 9″ long (114 cm) and a maximum weight of 15lbs on the Cessna Grand Caravan aircraft.
No articles will be accepted for transportation if the Maximum Outside Linear Dimensions exceed 93 inches (243 cm) or if the article weighs more than 70 pounds (31.8 kg) or if the aircraft in use does not yield itself to the carriage of the Baggage except as provided in this Rule. Exception: Wheelchairs and assistive devices per Part 382 will be accepted for transportation if the Maximum Outside Linear Dimensions does not exceed 93 inches (236 cm) or if the article weighs more than 70lbs. (31.8 kg).
What are your fees for excess, oversized, and/or overweight luggage?
USD $35.00 per piece for additional bags; MW cannot guarantee transport of items with passenger if more than 2 items are presented as Excess luggage. MW will not be responsible for delivery of excess items that do not arrive with passenger.
What is Mokulele Airlines’s liability when transporting baggage?
MW has the right to refuse to accept Baggage without a signed release of liability from the Passenger if the Passenger fails to present the Baggage within the following time limits preceding scheduled departure time of applicable flights as follows:
(A) For Domestic flights, Passenger must check-in Baggage at least 60 minutes prior to scheduled departure.
(B) For Interline connection flights to the Mainland, you will need to recheck your luggage at the respective airline as our luggage does not allow proper Agriculture & TSA screening from the smaller airports in Hawai’i.
How do I report a baggage claim?
Notice of missing, damaged, or pilferage checked baggage must be reported to a Mokulele Airlines ticket counter agent within 4 hours of the arrival of your flight.
Special items such as bicycles are not included in the customer’s baggage allowance and are subject to an extra charge. The additional charge is $35 one way to transport a bike. Bicycles are space available only.
Please see the baggage weight and size restrictions above for more information about how large and heavy the case can be.
Boarding passes are only issued at the Mokulele Airlines check-in counter in Honolulu. These boarding passes will provide access to the security gate check-in at the Honolulu airport terminal. All other Mokulele destinations do not have TSA screening and do not require boarding passes prior to board plane.
Can I pay for my reservation with cash or check?
Mokulele Airlines no longer accepts cash. However, for your convenience, we accept Visa, MasterCard, and American Express for payment at all Mokulele Airlines ticket counter locations, our website, and our reservations center. Please visit our Airport Info section and view location hours by clicking on the airport in your area.
Mokulele Airlines does not accept personal or company checks.
What if my fare is no longer available?
Fares are only guaranteed once purchased. Many of our lowest fares sell quickly due to high customer interest. With certain discount fares, seating may be limited and certain restrictions may apply. All fares are subject to change without notice.
All flight information is visually displayed for all customers. Ticket and gate agents provide verbal flight information including arrival announcements, boarding announcements, and any flight irregularity information. Passengers who require information relayed via alternate means should self-identify upon check-in.
Assist devices such as ventilators, respirators and portable oxygen concentrators may be used onboard the aircraft provided they are FAA approved. Mokulele Airlines does not provide nor transport supplemental (medical) oxygen onboard.
If you require medical oxygen, you can travel with approved models or portable concentrators (POCs):
- AirSep FreeStyle
- AirSep LifeStyle
- Inogen One
- Resperonics Evergo
- SeQual Eclipse
- Delph Medical Systems’ RS-00400
- Invacare Corporation’s XPO2
- DeVilbiss Healthcare Inc.’s iGo
- International Biophysics Corporation’s LifeChoice
- Inogen Inc.’s Inogen One G2
- Oxlife LLC.’s Oxlife Independence Oxygen Concentrator
To use a POC in flight, you must show a physician’s statement at the gate. The physician’s statement must state:
- That you are able to hear/see the alarms/indicators and take appropriate action when necessary.
- Whether oxygen is necessary for all or a portion of the trip (constant or intermittent).
The maximum oxygen flow rate corresponding to the pressure in the cabin of the aircraft under normal operation conditions.
Before you travel
- You must carry an adequate number of fully charged batteries onboard, based on the battery manufacturer’s estimate of the hours of battery life while the device is in use and the information provided in the physician’s statement, to power the device for not less than 150% of the expected maximum flight duration and damage.
- Mokulele Airlines recommends that passengers plan to bring 50% more batteries than recommended to ensure they have enough to last throughout the flight.
- You must ensure that extra batteries carried on board to power the device are packaged and protected from short circuit and damage in accordance with SFAR 106, Section 3(b)(6).
- You must notify Mokulele Airlines (or the operating carrier on a code-share flight) 48 hours before scheduled departure to learn the expected maximum duration of your flight in order to determine the required number of batteries for your particular ventilators, respirators, continuous positive airway pressure machine, or POC.
- All devices must be inspected prior to being accepted for transport to ensure they have met FAA approval. POCs acceptable for transport will have an FAA approval on the manufactures label. Please check with the manufacture to see if your device is FAA approved.
Please contact a Mokulele Airlines Customer Care representative for more information.
How far is the Commuter Terminal from the Inter-Island Terminal?
The Honolulu Airport Commuter terminal is located next door to the Inter-Island Terminal, on the north (mauka) side. The Commuter Terminal is between the Inter-Island Terminal and Nimitz Highway, just across from the post office.
Does Mokulele Airlines offer seat assignments?
No, Mokulele Airlines does not offer seat assignments.
What if I have a connection to another airline?
Passengers with connections to other airlines must ensure they have adequate time between their inter-island and international or mainland connections. We recommend a minimum of 1.5 hours, but in some cases (connections in Honolulu, traveling with checked bags, etc.) we strongly recommend a connection of 2 or 3 hours.
There are no flight attendants on Cessna 208 aircraft. Passengers must be able to board and stow their own belongings for departure, gather their own belongings upon arrival, and deplane on their own from the airstairs.
Each customer is permitted to carry up to one (1) item and one small personal item on board the aircraft. We recommend you include any medications or other essential items in your carry-on luggage.
Our airplanes do not have refrigerators onboard, so please plan accordingly.
If you use needles/syringes to inject medication, you must have appropriate medical documentation with you that verifies your medical condition and need for the medical procedure in case security officers at the airports have questions.
Customers may take wheelchairs, walkers, canes, crutches, or assist devices, in addition to one (1) carry-on item and one small personal item. A device can be stowed if it meets the size and weight restrictions for approved storage space on the aircraft. NO OVERHEAD BINS OR UNDER SEAT STORAGE
Please contact a Mokulele Airlines Customer Care representative for more information.
What pets do you allow and do you charge a fee?
Your household pet, such as a dog or cat, may travel with you in the passenger cabin provided your pet is in a kennel small enough to fit under the seat or if the combined total weight of the animal and passenger exceeds 320 lbs, both must be seated in Row 5. Your pet must be able to stand-up or turn-around in a soft-sided kennel. There is no fee each way for this service. Only one pet per passenger is allowed in the cabin, 15-lb weight limitation. Note: we allow only 2 pets per flight. Pets cannot be transported in the baggage compartment. Service animals that assist customers with a disability are allowed in the passenger cabin at no extra charge. MW reserves the right to deny boarding to the animal if any of the conditions is in violation or poses a harmful threat to the other passengers.
Do I need to bring medical documentation for my pet?
MW reserves the right to request for credible verbal assurance to validate the training of any service animal and medical condition that the animal is assisting with.
What size kennel do I need for my pet?
If your pet is traveling with you in the cabin, the dimensions of your pet’s soft-sided, waterproof kennel must not exceed 15″W X 14″D X 10″H, and the kennel must be positioned by your feet. Your pet must be free to stand in an upright position and move about the kennel. The kennel is subject to inspection and approval by Mokulele Airlines. Each passenger is responsible for assuring that the kennel meets all government requirements for safety and humane transport.
If I am traveling with a pet, can I book my reservation online?
Can you transport chickens & roosters?
No. Mokulele Airlines cannot transport fowl as a pet or as air cargo.
There are no aisle chairs on Cessna 208 aircraft. Passengers must be able to board and deplane on their own from the airstairs or have a travel companion who can assist.
How do I obtain a refund?
To obtain a refund please contact Mokulele Customer Care at 1-808-495-4188 or e-mail firstname.lastname@example.org.
How many passengers can be booked on a reservation?
You may book up to six (6) passengers on a reservation.
If I want to book more than six passengers, what do I do?
The seating capacity on Mokulele Airlines fleet is 9 passengers. Should you need more seats, please contact us for charter or special pricing at 1-808-495-4188 or email email@example.com
Is there a charge for booking over the phone?
Yes, bookings made through our reservations call center are subject to a $15 booking fee.
How far in advance can I book a reservation online?
Our Daily Routes are loaded 180 or more days in advance; therefore, you are able to book reservations online up to 6 months in advance.
Can I book a reservation online for same day travel?
You can book on our website www.mokuleleairlines.com up to 3 hours before any flight’s scheduled departure. You may also visit a Mokulele Airlines airport ticket counter or call the Mokulele Airlines reservation center toll free at 1-808-495-4188 up to two (2) hours before scheduled departure. Bookings or changes within 2 hours prior to the flight’s departure time can only be done at the airport.
How do I correct a misspelled name on my reservation?
Please call the Mokulele Airlines reservation center toll free at 1-808-495-4188.
How do I change my reservation?
Please call the Mokulele Airlines reservation center toll free at 1-808-495-4188 or enter your last name and Mokulele Airlines reservation number at our Mokulele Airlines’ website which will allow for changes. All changes are subject to a $20 change fee per person, per flight and any possible fare difference from your original fares.
Can I change the return segment of my itinerary if I have already flown the outbound segment?
Yes, please call the Mokulele Airlines reservation center at 1-808-495-4188 or 1-866-260-7070.
How much does it cost to change my reservation?
Except for special fares referencing specific restrictions, changes may be made up to 2 hours prior to departure for $20 per customer plus any difference in airfare flights due to traveling in a different class of service.
One of the passengers on my reservation cannot travel with me. How can I remove a passenger from my reservation?
Please call the Mokulele Airlines reservation center at 1-808-495-4188 or 1-866-260-7070.
What is your cancellation policy and how do I cancel my reservation?
Our cancellation policy, change fees, and penalties vary according to the type of ticket you originally purchased. Please refer to the applicable fare rules, however most fares require a $20 USD cancellation fee per passenger. Most fares are nonrefundable, however the value is good for up to 1 year FROM ORIGINAL DATE OF PURCHASE, when converted to a voucher, less any penalty fees. Please note that failure to provide advance notice of cancellation will result in the forfeiture of your reservation and its dollar value. To cancel your reservation, please call the Mokulele Airlines reservation center at or 1-808-495-4188 or 1-866-260-7070.
Can I cancel the return portion of my itinerary if I have already flown the outbound?
Yes, you will need to call the Mokulele Airlines reservation center at 1-808-495-4188 or 1-866-260-7070.
What happens when I cancel a non-refundable reservation?
Unless otherwise stated in your ticket’s fare rules, your ticket is only valid for 12 months from date of purchase. We will issue a travel voucher to be applied to a future travel, keep your voucher and pin number available, you will need this information to confirm a new reservation. At that time, we will also collect any additional difference in airfare and change fees that will apply.
What happens if I do not cancel my reservation by calling the Mokulele Airlines reservations center?
If a passenger doesn’t cancel ahead of time, doesn’t show up for a flight, or doesn’t board the aircraft for any reason, his or her reservation will be automatically cancelled. Additionally, all remaining flights on that itinerary will also be cancelled and the passenger will forfeit the dollar value of her or her reservation.
Airport security screening is required for all customers departing from the Honolulu International Airport, and wherever applicable by TSA. A hand search can be performed for people with disabilities and private screenings are available upon request.
Mokulele Airlines does not offer assigned seating, but we will do our best to honor specific seating requests for customers with disabilities. Some seats may be restricted in order to comply with FAA safety regulations and weight & balance.
Mokulele Airlines is happy to assist you in case you require special assistance. We want your flying experience to be safe, comfortable, and enjoyable. Let us know how we can better assist you. Although we do not require information concerning the extent of your disability, the more you can share with us about your travel needs the better we are able to assist you. Please e-mail us at firstname.lastname@example.org.
How can I tell whether my browser has adequate security for exchanging private information via the Web?
Your browser should support 128-bit encryption. For the two most common browsers, follow these instructions to find out your browser is level of encryption:
Google Chrome: At the top of the browser window, select Help > About Internet Explorer. Check whether your browser supports 128-bit encryption.
Firefox: At the top of the browser window, select Help > About Firefox. Check whether your browser supports 128-bit encryption.
How can I obtain a browser with 128-bit encryption technology?
Contact the company that provides you with Internet access (e.g., your local Internet service provider, America Online, Microsoft) or visit the website of the company that makes your browser (e.g., Google for Google Chrome, Microsoft for the Internet Explorer browser, Mozilla for the Firefox browser, etc.). Upgrades are usually available for download, free of charge.
Is it safe for me to send my credit card and personal information over the Web?
Mokulele Airlines takes every practical precaution to protect your confidential information. When you book your reservation on www.mokuleleairlines.com, we require you to use a web browser that has security technology, also known as encryption technology, to ensure that your credit card and personal information are safely transmitted via the Internet.
How can I tell if my connection to mokuleleairlines.com is secure?
You will see on certain pages a security icon or symbol (for example, a padlock) in the lower right-hand side of your screen. This symbol generally appears on pages from which we collect sensitive information. If the symbol is there, it means that data you submit on that page is encrypted. Encrypting data helps us to stop unauthorized third-parties from accessing your data while it is being sent to our system.
A safety assistant or travel companion will be required for the following:
- Any customer who, because of a mental disability, is unable to understand or respond appropriately to safety instructions from Mokulele Airlines personnel.
- Any customer with mobility impairment so severe the person would be unable to assist in his or her evacuation of the aircraft in the event of an emergency.
- Any customer with both severe hearing and severe vision impairments that the customer would not be able to establish communication with Mokulele Airlines personnel so a safety briefing can be given.
- Customers who advise Mokulele Airlines they fit into one of the above categories will be required to provide their own safety assistant or travel companion. The assistant must pay the fare applicable at the time the reservation is made.
Please let us know if you are deaf, hard of hearing, or have other special needs, so we can provide you with information or an individual safety briefing if you wish.
MW accepts for transportation, without charge, trained Service Animals for travel with a Qualified Individual with a Disability who requires the animal to assist them in the performance of necessary activities. The animals will be permitted to accompany the Passenger into the cabin, if they meet the conditions of acceptance. Please bring a certified letter from your medical practitioner advising you have a service animal. Service animals are prohibited by the FAA from blocking aisles & exit pathways in and out of the aircraft, so there may be size limitations.
TDDs are available at most airports and are appropriately marked. Our customer service agents will be happy to assist you in locating TDDs.
Mokulele Airlines reservations and customer care may be reached via Dial 711 Telecommunications Relay Service. Information regarding Dial 711 may be found here.
How can I make a special services request?
The final itinerary review page on our website (just before you purchase a ticket) contains a drop down box of various special service requests. Please select the special service you need before you purchase your ticket. Alternatively, you may also call the Mokulele Airlines reservations center at 1-808-495-4188 or 1-866-260-7070.
Mokulele Airlines works closely with the airports we serve to ensure that all facilities are accessible to everyone. If facilities are not accessible please let us know.
At your destination airport, we can provide deplaning assistance and make available your personal wheelchair at the gate or at the baggage claim, whichever you prefer. If you choose to have your wheelchair delivered at baggage claim, we will provide wheelchair service to the claim area. To expedite the deplaning process, customers who request wheelchair service will be assisted off the aircraft after all other customers have deplaned.
For additional information, you may review the Department of Transportation regulations on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382). The link to this site is http://airconsumer.ost.dot.gov/rules/rules.htm.
The Department of Transportation offers copies of this regulation in accessible formats. For further information please visit http://airconsumer.ost.dot.gov/index.htm.
Listed below is some brief information on services that we provide. We hope the following information will be helpful as you plan your trip.
Please call Mokulele Airlines reservations at 1-808-495-4188 or 1-866-260-7070 to request special assistance if there is a need that is not addressed by the options available online.
How do I redeem my travel voucher or refund voucher?
Please note that travel vouchers cannot be redeemed for cash.
REFUND VOUCHERS MAY BE USED AS A FORM OF PAYMENT FOR RESERVATIONS BOOKED ONLINE OR THROUGH THE MOKULELE CALL CENTER. REFUND VOUCHERS MAY BE USED TO PAY FOR SERVICE FEES OF FARE DIFFERENCES.
When does my travel voucher expire?
If your travel voucher was created based on an existing reservation (a cancellation or a difference in airfare), travel must be booked and completed using that travel voucher within one (1) year from the booking date of the original reservation and can be redeemed via our website or by calling the Mokulele Airlines Reservations Center.
If your travel voucher was created as goodwill for future travel or was a promotional give away, travel must be booked and completed within one (1) year from the date the travel voucher was issued and must be redeemed by call the Mokulele Airlines Reservations Center.
Liquids, gels and/or aerosols are permitted through security checkpoints but must be declared to TSA. Items must fit in one clear, re-sealable quart or liter-sized plastic bag, in containers of 3.4oz/100mL or less. Only one bag is allowed per passenger.
Plastic bags must be completely sealed and will be x-rayed at the security checkpoint separately.
The following items are allowed, but must be presented to officials at security checkpoints if they are not contained in clear plastic bags or are of greater volume than 3.4oz/100mL:
- Baby formula/milk, including breast milk, and baby food in containers if a baby or small child is traveling.
- Medications (liquid, gel or aerosol).
- Liquids, juices or gels for diabetic passengers who indicate a need for such items to address their medical condition. (A letter from your physician is not necessary).
Passengers are permitted to take liquids, gels, and/or aerosols purchased in the boarding area onboard the aircraft.
Learn more about TSA policies at http://www.tsa.gov/.
If the wheelchair is electric, please identify the specific battery type so employees may establish correct federal “dangerous goods” handling procedures. Wet-cell batteries are considered spillable, so we need to make special preparations to transport them by air. We will have to disconnect the battery and protect the terminals against electrical shorting. We will have to remove the battery if we cannot fit your wheelchair equipment upright through the aircraft cargo compartment door. The battery will be shipped in Mokulele Airlines’ battery box to meet all federal handling requirements. We cannot transport damaged or leaking batteries by air.
Dry cell and gel-cell batteries are considered non-spillable and fewer requirements are required for their safe handling. We can leave powered wheelchair batteries attached when the equipment fits upright through the aircraft cargo compartment door. Mokulele Airlines personnel will disconnect the battery post connectors and wrap each post connector with tape to prevent electrical shorts during shipping.
Cessna 208 aircraft are not equipped for onboard wheelchair stowage.
You can check your wheelchair at the ticket counter or the gate. We appreciate your checking powered equipment that may require disassembly at the ticket counter so we can arrange for proper handling. You may use Mokulele Airlines wheelchair equipment after checking your personal wheelchair. Since you know your wheelchair best, please provide instructions on assembly and disassembly, if necessary, to properly store it on the aircraft. Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair in the cargo compartment.
To insure all customer’s needs are accommodated, advance notice of powered equipment is appreciated.
Please note: Mokulele Cessna 208 aircraft are NOT ADA equipped or accessible. It is important that you have a travel companion or someone to assist you in the event of an emergency.