{"id":259,"date":"2024-02-19T07:28:40","date_gmt":"2024-02-19T07:28:40","guid":{"rendered":"http:\/\/mokulelewordpress.surfairdev.com\/?page_id=259"},"modified":"2024-03-18T06:46:12","modified_gmt":"2024-03-18T06:46:12","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/mokulelewordpress.surfairdev.com\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<p>[vc_row][vc_column]<div class=\"hbg-block-content no_name page-header-section collapse show\" aria-expanded=\"true\" id=\"no_id\">\n\n    <div class=\"module-wrapper  \" style=\"background-image: url('\/wp-content\/uploads\/2024\/02\/MOKULELE_ISLAND_BANNER_II.jpg'); \">\n\n        \n        \n            <div class=\"module-inner-wrapper \">\n\n                \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-header \">\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n<h1 class=\"title \">\n\t\t \n\t\tCustomer Care\n\t<\/h1>\n\n\n\n\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n                        \n\t\t\t\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Customer Care\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"Customer 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\"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\t\/\/console.log('myObj-hbg-block-content',myObj);\n\t\tif(myObj.settings.use_slick_image_list_on_image_before_header) {\n\t\t\tmyObj.slick_props = myObj.settings.slick_props || {};\n\t\t\tmyObj.slick_props.current_slide = 1;\n\t\t\tmyObj.slick_props.total_slide = myObj.image_listing.length;\n\t\t\tif(myObj.settings.use_custom_nav_arrow) {\n\t\t\t\tmyObj.slick_props.prevArrow = $('.custom-left-arrow');\n\t\t\t\tmyObj.slick_props.nextArrow = $('.custom-right-arrow');\n\t\t\t}\n\t\t\tconsole.log('use-slick',myObj);\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .hb-image-slide-list').slick( myObj.slick_props );\n\t\t\tif(myObj.settings.show_slick_counter) {\n\t\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .current-slick-counter').html(myObj.slick_props.current_slide);\n\t\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .max-slick-counter').html(myObj.slick_props.total_slide);\n\t\t\t}\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .hb-image-slide-list').on('afterChange', function(slick, currentSlide){\n\t\t\t\tmyObj.slick_props.current_slide = currentSlide.currentSlide + 1;\n\t\t\t\t\/\/console.log('afterChange',myObj.slick_props);\n\t\t\t\tif(myObj.settings.show_slick_counter) {\n\t\t\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .current-slick-counter').html(myObj.slick_props.current_slide);\n\t\t\t\t}\n\t\t\t});\n\t\t}\n\t\taddOnClickAnchor(myObj.element_id);\n\t});\n})(jQuery);\n<\/script>[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]<div class=\"hbg-block-content no_name  collapse show\" aria-expanded=\"true\" id=\"no_id\">\n\n    <div class=\"module-wrapper  \" style=\" \">\n\n        \n        \n            <div class=\"module-inner-wrapper \">\n\n                \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-header \">\n\t\t\t\t\t\t\t\t\t\t\n\n\n\n\n\n\n\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n        <div class=\"content \"><\/p>\n<ul class=\"contact-wrapper\">\n<li><a href=\"tel:18003290485\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/02\/phone-icon.svg\" \/><\/a>\n<div class=\"contact-info\"><strong>Call us for RESERVATIONS: 1-808-495-4188<\/strong><br \/>\nFor customer service inquiries, including assistance with booking a flight, etc.Weekdays \u2013 5:00 am to midnight ETWeekends \u2013 7:00 am to 10:00 pm ET<\/div>\n<\/li>\n<li><a href=\"mailto:info@iflysouthern.com\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/02\/mail-icon.svg\" \/><\/a>\n<div class=\"contact-info\"><strong>Email<\/strong><br \/>\nFor customer service inquiries, including assistance with booking a flight, etc.<\/div>\n<\/li>\n<li><a href=\"\/faq\/\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/02\/info-icon.svg\" \/><\/a>\n<div class=\"contact-info\"><strong>FAQ<\/strong><br \/>\nFrequently asked questions.<\/div>\n<\/li>\n<li><a href=\"\/contract-of-carriage\/\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/02\/plane-icon.svg\" \/><\/a>\n<div class=\"contact-info\"><strong> Contract of Carriage <\/strong><br \/>\nOur policies and procedures<\/div>\n<\/li>\n<li><a href=\"mailto:hr@iflysouthern.com\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/02\/mail-icon.svg\" \/><\/a>\n<div class=\"contact-info\">\n<p><strong> Career Contacts <\/strong><\/p>\n<div class=\"row content-page-block\">\n<div class=\"text col-xs-8 col-sm-9\">\n<div class=\"message\">Pilot Inquires: Pilot Recruiting\u00a0<a href=\"mailto:pilotrecruiting@iflysouthern.com\">pilotrecruiting@iflysouthern.com<\/a><\/div>\n<\/div>\n<div class=\"text col-xs-8 col-sm-9\">\n<div class=\"message\">Human Resources:\u00a0<a href=\"mailto:hr@iflysouthern.com\">hr@iflysouthern.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Reservations<\/strong><br \/>\nFor questions\/concerns related to future or past travel (eg. new reservations, changes, vouchers) please call our call center at 1-808-495-4188 or 1-866-260-7070, available 24 hours daily.<\/p>\n<p><strong>Customer Care<\/strong><br \/>\nIf you wish to tell us about an experience with Mokulele, you can email or call us.<\/p>\n<p>Once we receive your written feedback, please allow at least 7 business days for us to respond back to you. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.<\/p>\n<p>To assist us with properly responding to your experience, please ensure that you include as much as you can from the following information in your description:<\/p>\n<p>Booking reference number (displayed in the upper middle of the itinerary)<br \/>\nFull name, address and contact phone number(s).<br \/>\nFlight origin and destination.<br \/>\nFlight date and time<\/p>\n<p><strong>The Mokulele Airlines Reservation Call Center is open to assist you 24 hours a day, 7 days a week.<\/strong><\/div>\n                <\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n                        \n\t\t\t\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"show_content\\\":true,\\\"show_title\\\":false,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/client-assets.hornblower.com\\\",\\\"content\\\":\\\"&lt;\\\/p&gt;\\n&lt;ul class=&quot;contact-wrapper&quot;&gt;\\n&lt;li&gt;&lt;a href=&quot;tel:18003290485&quot;&gt;&lt;img src=&quot;\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/phone-icon.svg&quot; \\\/&gt;&lt;\\\/a&gt;\\n&lt;div class=&quot;contact-info&quot;&gt;&lt;strong&gt;Call us for RESERVATIONS: 1-808-495-4188&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nFor customer service inquiries, including assistance with booking a flight, etc.Weekdays &ndash; 5:00 am to midnight ETWeekends &ndash; 7:00 am to 10:00 pm ET&lt;\\\/div&gt;\\n&lt;\\\/li&gt;\\n&lt;li&gt;&lt;a href=&quot;mailto:info@iflysouthern.com&quot;&gt;&lt;img src=&quot;\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/mail-icon.svg&quot; \\\/&gt;&lt;\\\/a&gt;\\n&lt;div class=&quot;contact-info&quot;&gt;&lt;strong&gt;Email&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nFor customer service inquiries, including assistance with booking a flight, etc.&lt;\\\/div&gt;\\n&lt;\\\/li&gt;\\n&lt;li&gt;&lt;a href=&quot;\\\/faq\\\/&quot;&gt;&lt;img src=&quot;\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/info-icon.svg&quot; \\\/&gt;&lt;\\\/a&gt;\\n&lt;div class=&quot;contact-info&quot;&gt;&lt;strong&gt;FAQ&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nFrequently asked questions.&lt;\\\/div&gt;\\n&lt;\\\/li&gt;\\n&lt;li&gt;&lt;a href=&quot;\\\/contract-of-carriage\\\/&quot;&gt;&lt;img src=&quot;\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/plane-icon.svg&quot; \\\/&gt;&lt;\\\/a&gt;\\n&lt;div class=&quot;contact-info&quot;&gt;&lt;strong&gt; Contract of Carriage &lt;\\\/strong&gt;&lt;br \\\/&gt;\\nOur policies and procedures&lt;\\\/div&gt;\\n&lt;\\\/li&gt;\\n&lt;li&gt;&lt;a href=&quot;mailto:hr@iflysouthern.com&quot;&gt;&lt;img src=&quot;\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/mail-icon.svg&quot; \\\/&gt;&lt;\\\/a&gt;\\n&lt;div class=&quot;contact-info&quot;&gt;\\n&lt;p&gt;&lt;strong&gt; Career Contacts &lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;div class=&quot;row content-page-block&quot;&gt;\\n&lt;div class=&quot;text col-xs-8 col-sm-9&quot;&gt;\\n&lt;div class=&quot;message&quot;&gt;Pilot Inquires: Pilot Recruiting&nbsp;&lt;a href=&quot;mailto:pilotrecruiting@iflysouthern.com&quot;&gt;pilotrecruiting@iflysouthern.com&lt;\\\/a&gt;&lt;\\\/div&gt;\\n&lt;\\\/div&gt;\\n&lt;div class=&quot;text col-xs-8 col-sm-9&quot;&gt;\\n&lt;div class=&quot;message&quot;&gt;Human Resources:&nbsp;&lt;a href=&quot;mailto:hr@iflysouthern.com&quot;&gt;hr@iflysouthern.com&lt;\\\/a&gt;&lt;\\\/div&gt;\\n&lt;\\\/div&gt;\\n&lt;\\\/div&gt;\\n&lt;\\\/div&gt;\\n&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n&lt;p&gt;&amp;nbsp;&lt;\\\/p&gt;\\n&lt;p&gt;&lt;strong&gt;Reservations&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nFor questions\\\/concerns related to future or past travel (eg. new reservations, changes, vouchers) please call our call center at 1-808-495-4188 or 1-866-260-7070, available 24 hours daily.&lt;\\\/p&gt;\\n&lt;p&gt;&lt;strong&gt;Customer Care&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nIf you wish to tell us about an experience with Mokulele, you can email or call us.&lt;\\\/p&gt;\\n&lt;p&gt;Once we receive your written feedback, please allow at least 7 business days for us to respond back to you. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.&lt;\\\/p&gt;\\n&lt;p&gt;To assist us with properly responding to your experience, please ensure that you include as much as you can from the following information in your description:&lt;\\\/p&gt;\\n&lt;p&gt;Booking reference number (displayed in the upper middle of the itinerary)&lt;br \\\/&gt;\\nFull name, address and contact phone number(s).&lt;br \\\/&gt;\\nFlight origin and destination.&lt;br \\\/&gt;\\nFlight date and time&lt;\\\/p&gt;\\n&lt;p&gt;&lt;strong&gt;The Mokulele Airlines Reservation Call Center is open to assist you 24 hours a day, 7 days a week.&lt;\\\/strong&gt;\\\",\\\"settings\\\":{\\\"env_mode\\\":\\\"live\\\",\\\"add_tour_dropdown\\\":false,\\\"show_breadcrumb_after_header\\\":false},\\\"element_id\\\":\\\"no_id\\\",\\\"element_name\\\":\\\"no_name\\\",\\\"element_first\\\":\\\"no_name\\\",\\\"start_with_open\\\":true,\\\"show_cta\\\":false,\\\"use_background_image\\\":false,\\\"background_image\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"show_image_before_heading\\\":false,\\\"show_image_before_content\\\":false,\\\"show_image_after_content\\\":false,\\\"image_before_heading\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_before_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_after_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"cta_link\\\":\\\"\\\",\\\"image_list\\\":[],\\\"env_mode\\\":\\\"live\\\",\\\"image_listing\\\":[],\\\"booking_doamin_url\\\":\\\"https:\\\/\\\/fo-latam.ttinteractive.com\\\"}\".replace(\/\\n\/g, 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